Blue Balance Pool Service Inc. Please take the time to read this information provided to you. If you are a long time or new customer as this information will be a helpful guide to you from my company’s Policies and Procedures. This is a basic non formal service agreement and more of a brief description of the important information Regarding Operations, Home Owner Responsibilities and Important Dates. First and for most on behalf of Blue Balance Pool Service Inc. we would like to thank you for choosing us as your swimming pool contactor provider. I’m very humbled and honored that you’ve allowed us to be your pool service company. Over the past years I’ve continued to learn and grow in my understanding of the pool industry, making sure that you are receiving the best knowledgeable and credible information regarding your swimming pool service. Our promise to you is that we will continue to place integrity in making sure you have the best customer service and keep this quality as a top priority of the fundamental structure of our business. We truly enjoy our careers and want to always bring excellent service to your home or facility.

Weekly Service and Hours of Business

Residential service will be performed weekly on the same day every week that is assigned to you. Commercial service will be provided 2-4 days per week depending on the contract made with the client.  Every so often we may need to change your service day for possible set back due to temporary sickness or another complication. We will be sure to notify you of this change and will always do our best to work with you. Service tags will be left on the front door after our service visit has been provided to you to notify you that we have been there for your pool service.  Business hours: 7:00 am – 5:00 pm Days: Monday – Friday. You can contact us via email, phone or text during these hours. If there are any afterhours emergency, you can call, and we will be sure to get back to you as soon as possible. If it is not urgent, we ask you to send us an email and we will respond the following business day.

BILLING and Important Dates

Around the 1st of every month an invoice will be sent to you via email or your residents for services rendered for the month proir. If a major repair was done during the month that invoice will be sent immediately after work has been completed. Payments can be made using the QuickBooks link, Automatic Credit Card, or check by mail. We ask you to make payments with 15 days of receiving your invoice.   THERE WIILL BE NO SERVICE THE WEEK OF THANKGIVING AND CHRISTMAS. Also, the last week of January and one week of our chose throughout the year for sickness or any other issues. Your service rate is based on a 48-week schedule.  In exchange we will take off the two holiday weeks and the other two weeks explained above.

Filter Cleaning

If you have a DE or Cartridge Filter we will clean and inspect your filter every 6 months $90. Typically we  clean your filter at the end of the summer (August/September) and the again in the late winter early spring(January-March). Draining you pool and Scale Buildup Pools in California need to be drained as a rule of thumb every 2-3 years. California water is hard water and as we add chemicals over time certain levels become elevated causing both chemical uses to increase and also staining of the surface to become more prevalent. Salt water pools are different, and these rules don’t apply. We will contact you once the pool water needs to be drained to discuss the procedure. We prefer to drain our pools between the months of November- February. Due to hard water, pool tile in California will develop calcium and scale. We will use a scale treatment product to remove excess build-up and/or to prevent future scaling. Dogs If you have an aggressive dog or an animal that we feel won’t allow us to enter the back yard safely, we ask that you keep the animal locked up on your service day. This is a major liability for both us and we want to avoid this at all cost. If you have an aggressive dog and your dog is left out on your service day, we will not be able to service your pool that day. We will do our best to come back after contacting you, but we ask that this does not become a reoccurring issue.

Home Owner Responsibilities

If you do not have an auto fill system added to your pool and it has be filled by a hose, it’s the clients responsibility to keep the water level at the recommended level. In the event the pool is overflowing by a broken auto fill system please shut the supply line off and notify us so that we can replace or repair. If there is a leak at the equipment and flooding occurs, please locate breaker to pump and shut off and notify us. If you don’t know where these are located, please ask and we will be happy to show you. We ask that you maintain the pool’s surrounding landscaping and any potential hazards please keep from overhanging. This will keep your pool from becoming damaged and the pool’s overall performance up. If small pool toys or rocks are left at the bottom of the pool, this will jam most cleaners and prevent them from working during the week, so please remove these items after swimming.

Policy and Procedure

Blue Balance Pool Service
Policy and Procedure
© Blue Balance Pool Service 2018
Blue Balance Pool Service
© Blue Balance Pool Service 2019
Blue Balance Pool Service Inc. Please take the time to read this information provided to you. If you are a long time or new customer as this information will be a helpful guide to you from my company’s Policies and Procedures. This is a basic non formal service agreement and more of a brief description of the important information Regarding Operations, Home Owner Responsibilities and Important Dates. First and for most on behalf of Blue Balance Pool Service Inc. we would like to thank you for choosing us as your swimming pool contactor provider. I’m very humbled and honored that you’ve allowed us to be your pool service company. Over the past years I’ve continued to learn and grow in my understanding of the pool industry, making sure that you are receiving the best knowledgeable and credible information regarding your swimming pool service. Our promise to you is that we will continue to place integrity in making sure you have the best customer service and keep this quality as a top priority of the fundamental structure of our business. We truly enjoy our careers and want to always bring excellent service to your home or facility.

Weekly Service and Hours of Business

Residential service will be performed weekly on the same day every week that is assigned to you. Commercial service will be provided 2-4 days per week depending on the contract made with the client.  Every so often we may need to change your service day for possible set back due to temporary sickness or another complication. We will be sure to notify you of this change and will always do our best to work with you. Service tags will be left on the front door after our service visit has been provided to you to notify you that we have been there for your pool service.  Business hours: 7:00 am – 5:00 pm Days: Monday – Friday. You can contact us via email, phone or text during these hours. If there are any afterhours emergency, you can call, and we will be sure to get back to you as soon as possible. If it is not urgent, we ask you to send us an email and we will respond the following business day.

BILLING and Important Dates

Around the 1st of every month an invoice will be sent to you via email or your residents for services rendered for the month proir. If a major repair was done during the month that invoice will be sent immediately after work has been completed. Payments can be made using the QuickBooks link, Automatic Credit Card, or check by mail. We ask you to make payments with 15 days of receiving your invoice.   THERE WIILL BE NO SERVICE THE WEEK OF THANKGIVING AND CHRISTMAS. Also, the last week of January and one week of our chose throughout the year for sickness or any other issues. Your service rate is based on a 48-week schedule.  In exchange we will take off the two holiday weeks and the other two weeks explained above.

Filter Cleaning

If you have a DE or Cartridge Filter we will clean and inspect your filter every 6 months $90. Typically we  clean your filter at the end of the summer (August/September) and the again in the late winter early spring(January-March). Draining you pool and Scale Buildup Pools in California need to be drained as a rule of thumb every 2-3 years. California water is hard water and as we add chemicals over time certain levels become elevated causing both chemical uses to increase and also staining of the surface to become more prevalent. Salt water pools are different, and these rules don’t apply. We will contact you once the pool water needs to be drained to discuss the procedure. We prefer to drain our pools between the months of November- February. Due to hard water, pool tile in California will develop calcium and scale. We will use a scale treatment product to remove excess build-up and/or to prevent future scaling. Dogs If you have an aggressive dog or an animal that we feel won’t allow us to enter the back yard safely, we ask that you keep the animal locked up on your service day. This is a major liability for both us and we want to avoid this at all cost. If you have an aggressive dog and your dog is left out on your service day, we will not be able to service your pool that day. We will do our best to come back after contacting you, but we ask that this does not become a reoccurring issue.

Home Owner Responsibilities

If you do not have an auto fill system added to your pool and it has be filled by a hose, it’s the clients responsibility to keep the water level at the recommended level. In the event the pool is overflowing by a broken auto fill system please shut the supply line off and notify us so that we can replace or repair. If there is a leak at the equipment and flooding occurs, please locate breaker to pump and shut off and notify us. If you don’t know where these are located, please ask and we will be happy to show you. We ask that you maintain the pool’s surrounding landscaping and any potential hazards please keep from overhanging. This will keep your pool from becoming damaged and the pool’s overall performance up. If small pool toys or rocks are left at the bottom of the pool, this will jam most cleaners and prevent them from working during the week, so please remove these items after swimming.

Policy and Procedure